Concepts and definitions
To better understand the requirements for implementing Prove Pre-Fill, here are the key concepts and terms used on this page:- Prove Standard℠: A set of optimized frontend and customer experience (CX) requirements designed to maximize conversion and ensure a secure onboarding flow.
- Pre-Fill: A solution that automatically populates a customer’s information into an application form using verified data.
- MobileAuth℠: Prove’s proprietary technology for silent, multi-factor authentication.
- Informed Consent: The process of ensuring a customer understands how their data is being used and providing them with clear terms and privacy policies before they proceed.
Getting started
The Prove Standard customer experience (CX) requirements maximizes your value with Prove Pre-Fill and takes guesswork out of key design decisions. When building the experience, you must follow the CX requirements for several key reasons:- Minimizes Friction: Clunky onboarding processes impact customer conversion rates and results in a negative experience.
- Drives CX Simplicity and Clarity: Keeps your onboarding process straightforward with concise language and visual design to avoid overwhelming customers with too much information or too many steps.
- Establishes Security and Trust: Highlights the security measures in place to protect customers’ personal information - clear terms and conditions, privacy policies, and explanations of data usage build customer trust and ensure informed consent.
- Meets Compliance and Regulatory Needs: Ensures that your onboarding process complies with relevant regulations and legal requirements.