CX Requirements

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Getting Started

Following the Prove Standard℠ customer experience (CX) requirements outlined in this guide maximizes your value with Prove Pre-Fill® and takes guesswork out of key design decisions.

To review Prove Standard℠ Pre-Fill® screen requirements when implementing without MobileAuth℠, complete the following steps:

• Navigate to the Prove Self-Service Portal and login or create account.
• Select Integrate Pre-Fill now button.
• Select New Project and name it or select a project previously created.
• Navigate through the Pre-Fill® CX screens. You can also review the subsequent documentation pages for additional detail per screen.

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Overview

When building the experience, you must follow Prove’s CX requirements for several key reasons:

• Minimizes Friction: Clunky onboarding processes directly impact customer conversion rates and results in a negative experience.
• Drives CX Simplicity and Clarity: Keeps your onboarding process straightforward with concise language and visual design to avoid overwhelming users with too much information or too many steps.
• Establishes Security and Trust: Highlights the security measures in place to protect users’ personal information - clear terms and conditions, privacy policies, and explanations of data usage build user trust and ensure informed consent.
• Meets Compliance & Regulatory Needs: Ensures that your onboarding process complies with relevant regulations and legal requirements.