Without Mobile Auth CX Requirements
Challenge Page Requirements
Challenge Page Requirements
Learn how to design the frontend for your Challenge Page when implementing without MobileAuth℠
Page Summary Requirements
Page Summary Language: Let’s Begin by Finding Your Information
Page Summary Description: We can prefill some of this request like your name, address, and contact info for you.
Challenge Data and Phone Number Field
When prompting for the phone number, follow the image.
Data Entry Requirements
The table outlines your options for prompting the challenge data.
| Contracted Solution | Customer Prompt Language Requirements | Required Challenge Data |
|---|---|---|
| Prove Pre-Fill | Customer can choose one from the following prompts: “Last 4 SSN/ITIN” “SSN/ITIN” “MM/DD/YYYY” “MM/YYYY” “MM/DD” | Last 4 SSN/ITIN Full SSN* Full DOB DOB - Month and Year DOB - Month and Day *If the customer is applying to open a demand deposit account (DDA), the customer must enter their full social security number (SSN) for the challenge |
| Prove Pre-Fill with KYC | ”Full SSN/ITIN” | Full SSN |
Reference the Quick Start Guide to begin implementation.
Path for Customers Without Mobile Number
If the customer doesn’t have a mobile number, exit the Prove flow and present a manual application. Customers without a mobile number still have a path forward to continue with their application.