When you interact with the Sandbox environment, use test users to simulate different behaviors. Simulate the possession checks using the client-side SDK.
The testing environment doesn’t send text messages or validate real customer information.
If the system returns an unexpected code, reference the Error and Status Codes page.
sandbox test users can only be used with project credentials. Attempting to use these test users with different project credentials will result in an unauthorized access error.

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Steps

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Short-term test user

Use this test user when performing initial testing with Postman or cURL. This test user skips the client-side SDK authentication to walk you through the sequence of API calls.
After initial short-term testing, implement the Prove client-side SDK and use the remaining test users to test your implementation.

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Test users for Prove Verified Users

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Prove Verified Users outcomes and test scenarios

The following tables provides outcome possibilities including which sandbox users to test with and interpretations of each success and failed state in Production. The Test Users table has the comprehensive list of test users including mock data.

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API response troubleshooting tips

Refer to the following table for help troubleshooting when success=false in an API response. To interpret in Production, refer to the Prove Verified Users Outcomes and Test Scenarios table.
Server Side CallPossible Behaviors Resulting in success=falseTroubleshooting Tips
/verify or /verify-statusSandbox Users intended to fail this step:
Kurt Mathen and Janek Ambrogio		Test Scenario Table for which test users fail each scenario.
/verify-statusClient-side SDK Authenticate() function wasn’t called. Call this function for all sandbox users except Sheilakathryn Butrimovich, the initial temporary test user.Client-Side SDK implementation guide
/verify-statusWrong OTP entered.Client-Side SDK implementation guide
/verify or /verify-statusFirst Name or Last Name isn’t associated with the phone number entered. You entered the phone number for Addy Epinay or Wenona Ransfield.Test Scenario Table for which test users fail each scenario
If you receive 400 or 500 response errors when running these test scenarios, refer to the Error and Status Codes page. If you still have issues, send your correlationId from a failing request. Use either the Support button in the Portal or contact your account representative.
Production AccessFor Production access, contact your sales representative.