Challenge Page Requirements - When Mobile Auth℠ Fails
Learn how to create the CX for the Challenge Page if MobileAuth Fails or if using the Desktop flow.
Page Summary Requirements
- Page Summary Language: Let’s find your Information
- Page Summary Description: We can pre-fill some of this request like your name, address, and contact info for you.
Data Entry Requirements
Contracted Solution | Consumer Prompt Language Requirements | Required Challenge Data |
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| Prove Pre-Fill | Customer can choose one from the following prompts:
“Last 4 SSN/ITIN”
“SSN/ITIN”
“MM/DD/YYYY”
“MM/YYYY”
“MM/DD” | Last 4 SSN/ITIN
Full SSN*
Full DOB
DOB - Month & Year
DOB - Month & Day
*If the consumer is applying to open a DDA account, the consumer must enter their full SSN for the challenge |
| Prove Pre-Fill with KYC | “Full SSN/ITIN” | Full 9-digit SSN |
Please reference our Quick Start Guide to get started.