Challenge Page Requirements - When Mobile Auth℠ Fails

Learn how to create the CX for the Challenge Page if MobileAuth Fails or if using the Desktop flow.

Page Summary Requirements

  • Page Summary Language: Let's find your Information
  • Page Summary Description: We can pre-fill some of this request like your name, address, and contact info for you.

Data Entry Requirements

Contracted SolutionConsumer Prompt Language RequirementsRequired Challenge Data
Prove Pre-FillCustomer can choose one from the following prompts:
“Last 4 SSN/ITIN”
“SSN/ITIN”
“MM/DD/YYYY”
"MM/YYYY"
"MM/DD"
Last 4 SSN/ITIN
Full SSN
Full DOB
DOB - Month & Year
DOB - Month & Day
Prove Pre-Fill with KYC“Full SSN/ITIN”Full 9-digit SSN

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Self-Serve

For the option, please contact your sales representative.